Delivery and Returns
£0 to £499: UK Mainland: Next Day – FREE
£500 or more: 2 – 3 Day Delivery – FREE
UK Mainland only. Additional charges may apply for addresses outside of this area including Northern Ireland. Please contact us us prior to placing your order if this applies.
Deliveries are made from Monday to Friday, 8am to 6pm, excluding bank holidays. Regrettably we cannot provide tracking information or expected time of arrival.
Delivery and collection are made on a ‘kerbside’ only basis.
Next day delivery only guaranteed on orders placed before 3.30pm. Orders are not processed during weekends or bank holidays.
Due to the current Coronavirus situations delivery may take up to three days and even longer depending on demand. We can only apologise and will do our very best to get orders out in a timely manner.
Normally delivery can take up to 48 hours when we are experiencing a high volume of orders.
Please check your order meets the returns criteria before contacting us
- Are the goods still within the 30 Day money back Guarantee?*
- Are the goods still in the original packaging and in a resalable condition? (Product is not put together/installed)
Please note that we require that in order to qualify for a free return you inspect the goods upon delivery and contact us within 30 days. Returns outside of this period, including incorrectly delivered items, will not be accepted.**
Collections are generally made 3-5 working days from the return request being made, accepted and processed.
Only once the goods have been received and checked can a refund be issued. This can take up to one working day.
*Within 30 days of delivery.
** With the exception of where this a manufacturing fault.
When contacting us to arrange a return we usually ask for the following information
- What address would you like the goods collected from?
- Contact name and telephone number for collection.
- What are the opening times for collection?
We are pleased to offer a 30-day money back guarantee and free* returns service. If you are not completely satisfied with your purchase please contact our customer care team.
*We may, at our discretion, charge a small fee for the return of large, bulkier items.