Returns Policy

How to return a product

We are pleased to offer a 30-day money back guarantee and free* returns service. If you are not completely satisfied with your purchase please contact our Customer Care Department on 01452 223 098 or email

Please check your order meets the returns criteria before contacting us**
  • Are the goods still within the 30 Day money back Guarantee?
  • Are the goods still in the original packaging and in a resalable condition? (Product Not Put Together/Installed)
When contacting us to arrange a return we usually ask for the following information
  • What address would you like the goods collected from?
  • Contact name and telephone number for collection.
  • What are the opening times for collection?

*We may, at our discretion, charge a small fee for the return of large, bulkier items.
**Order collections can only be made from a UK based address. 


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